Returns & Quality Assurance
Damaged Goods & Replacement Policy
Strict commercial B2B protection protocols for verified transit damage, replacement shipments, and trade ledger credit notes.
48-Hr Video Proof
Unboxing video requirement guarantees instant replacement approval for damaged cartons.
100% Replacement Guarantee
Verified defective items are replaced free of charge in your subsequent stock dispatch.
Instant Ledger Credits
Option to receive immediate credit notes credited against your trade account balance.
1. Commercial B2B Trade Terms
- Wholesale Commercial Nature: As a B2B trade counter supplying items at wholesale rates, sales are final upon delivery confirmation. Returns based on retail change-of-mind are strictly not supported.
- Covered Exceptions: Claims are eligible exclusively for physical transit damage to figure blister packs, resin statue breakage, or factory assembly missing parts.
2. Claim Verification Protocol
- Unboxing Video Mandatory: To protect both parties against freight pilferage, buyers must record an uninterrupted unboxing video showing the sealed outer master box label before opening.
- Submission Window: Video proof and damaged SKU photos must be submitted to our WhatsApp Trade Desk within 48 hours of shipment delivery.
3. Resolution Options
- Option A — Physical Replacement: Replacement units will be added to your immediate next stock consignment at zero extra cost.
- Option B — Trade Credit Note: A formal GST credit note will be issued against your dealer ledger balance, deductible from future orders.
Need to Submit a Damaged Item Claim?
Send your unboxing video directly to our trade manager on WhatsApp for fast processing.